Tag Archives: values

My New Year’s Resolution for 2019: Expecting More

New Year's festivitiesWhen I attended university 35 years ago, majoring in business administration, the book “In Search of Excellence” written by Tom Peters and Robert H. Waterman, Jr. was often referenced as a case study in best practices.

As a student in the 1980s, the book resonated with me. I was particularly in awe of the innovative concept of seeking input from clients and front line employees for simple yet effective ideas for enhancing the quality of products and services. The concept’s success was further demonstrated in the documentary movie that was making the rounds at that time.

“In Search of Excellence” was probably the book that inspired me most to pursue a career in business. Even as a young man, I was moved when a business (a store, a restaurant or a service) valued quality and worked a little harder to achieve it. This was (and still is) an important value for me and it appealed to me to think that a business career could revolve around the theme of quality.

But when the business world constantly hungers for a competitive edge, management principles are ever-evolving and replaced by new theories and best practices. And as a consumer, I am saddened that quality has been caught in the crossfire.

Some products don’t seem to last as long as they used to, despite the call to be more mindful of our use of landfills. Some stores are ghost towns, where it is impossible to find assistance when I need to ask questions or to get a product from a high shelf. And when I am able to find assistance, on some occasions I am given wrong directions or wrong answers.

I have also noticed some products I buy often getting cheapened by cutting corners on workmanship or incorporating cheaper materials. It is very disappointing. Continue reading

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Filed under 50+, Inspiring

Should My Blog Be More Serious?

It surprises me when I think that this fall, the blog will be five years old. It doesn’t seem that long ago that I was sweating bullets before hitting the “Enter” button, wondering if anyone would actually read it and if they did, would anyone like it and continue reading?

Thanks to you, dear readers, I am still at it. Your wonderful feedback has made it a delight to keep tapping into my passion and to keep working on written material for you, week after week.

Over the years, I have sometimes asked myself if I needed to change the blog’s direction: Should I challenge myself with more topical posts? Should my posts be more serious? Should I use my blog for stronger opinion pieces?

When I listen to my conscience, the answer is an easy no.

From a very young age, Erma Bombeck was my literary hero. I was inspired by her books that shared her insight and observations on suburban family life, with joy, love and a healthy dose of self-deprecating humour.

She connected with tens of thousands of readers through laughter and humanity. For me, that is admirable and serves a definite purpose.

Deep down, there is a little bit of Erma inside of me that inspires and informs the way I write, but my writing style and choice of topics are stamped with my own writer’s fingerprint: Continue reading

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Filed under Inspiring, Writing