December 30, 2018 · 9:16 am
When I attended university 35 years ago, majoring in business administration, the book “In Search of Excellence” written by Tom Peters and Robert H. Waterman, Jr. was often referenced as a case study in best practices.
As a student in the 1980s, the book resonated with me. I was particularly in awe of the innovative concept of seeking input from clients and front line employees for simple yet effective ideas for enhancing the quality of products and services. The concept’s success was further demonstrated in the documentary movie that was making the rounds at that time.
“In Search of Excellence” was probably the book that inspired me most to pursue a career in business. Even as a young man, I was moved when a business (a store, a restaurant or a service) valued quality and worked a little harder to achieve it. This was (and still is) an important value for me and it appealed to me to think that a business career could revolve around the theme of quality.
But when the business world constantly hungers for a competitive edge, management principles are ever-evolving and replaced by new theories and best practices. And as a consumer, I am saddened that quality has been caught in the crossfire.
Some products don’t seem to last as long as they used to, despite the call to be more mindful of our use of landfills. Some stores are ghost towns, where it is impossible to find assistance when I need to ask questions or to get a product from a high shelf. And when I am able to find assistance, on some occasions I am given wrong directions or wrong answers.
I have also noticed some products I buy often getting cheapened by cutting corners on workmanship or incorporating cheaper materials. It is very disappointing. Continue reading →
Filed under 50+, Inspiring
Tagged as business, businesses, client, client service, commercial, customer, excellence, expectations, feedback, loyalty, New Year's Resolutions, quality, resolution, resolutions, restaurants, retail, satisfaction, services, shopping, stores, sustainability, values
August 5, 2018 · 10:26 am
1. It allows me to express myself in ways that I can’t in my day-to-day life.
2. It allows me to use my imagination and to be as whimsical, as dramatic, as light or as dark as I want, when the world would typically frown upon it in my day-to-day dealings.
3. I can make characters say what I wouldn’t dare say in my own conversations.
4. I can infuse my characters with feelings that I wouldn’t necessarily reveal in my day-to-day life, a process which can be very cathartic.
5. It feeds my appetite for creation.
6. I like writing because in the journey of preparing a first draft, it is just me and my thoughts. The creative process of a first draft is not a collaborative effort, which allows the artist in me to bring my vision to fruition on my own.
7. In a manner of speaking, each writing project is “my baby”. It is a joy to see what happens to each one as time goes by.
8. It allows me to put my own particular fingerprint of style and perspective on something that may have been said 1000 times before, but in my voice, it can sound completely different.
9. It enables me to be open and receptive to sources of inspiration around me.
10. Because of writing, I find myself more open to serendipitous moments. Continue reading →
Filed under Inspiring, Writing
Tagged as blessings, blogger, blogging, consistency, creative, creative writing, creativity, curious, dreams, expression, gratitude, grounded, grounding, ideas, joy, life, love, motivation, observation, passion, relaxation, satisfaction, style, writer, Writing
February 19, 2017 · 7:53 am
How would you explain the sensations and feelings of creativity? Here are some points of reference I would suggest:
1. When I was a kid, my parents had a multi-band radio that, in addition to AM and FM, it had “short wave” and “marine band”. I fondly remember hours spent slowly turning the tuner knob with the attention to detail of a safe cracker, listening to what distant channels I could get on a clear day when there was little interference. When I am feeling at my most creative and my instincts seem to be at their sharpest, it is like tuning in to a station and discovering a channel transmitting from hundreds of miles away and picking up a very clear signal.
2. When I am creating art and the elements of the project start coming together, for me, it’s like the rush I used to get in school, when I would be writing an exam and somehow knew all the answers off the top of my head. It is a sense of being on auto-pilot, when the words are coming but you aren’t quite sure where they are coming from, but it feels right nonetheless.
3. When trying to fall asleep and the little creative voice keep pitching ideas at me, feelings come over me ranging from frustration and irritation that the little voice won’t go to sleep, but also excitement and delight when I am able to get the ideas all transcribed and saved preciously for another day.
4. Time stands still and time flies by… at the same time. Continue reading →
Filed under Humour, Inspiring, Lists, photography, Writing
Tagged as art, blogger, blogging, Calling, capturing ideas, composer, creative, creative process, creativity, euphoria, feelings, gratitude, honor, honour, ideas, joy, logic, marine band, music, musician, painter, painting, photo, photographer, photography, privilege, radio, satisfaction, sensations, short wave, success, writer, writer's life, Writing