When I attended university 35 years ago, majoring in business administration, the book “In Search of Excellence” written by Tom Peters and Robert H. Waterman, Jr. was often referenced as a case study in best practices.
As a student in the 1980s, the book resonated with me. I was particularly in awe of the innovative concept of seeking input from clients and front line employees for simple yet effective ideas for enhancing the quality of products and services. The concept’s success was further demonstrated in the documentary movie that was making the rounds at that time.
“In Search of Excellence” was probably the book that inspired me most to pursue a career in business. Even as a young man, I was moved when a business (a store, a restaurant or a service) valued quality and worked a little harder to achieve it. This was (and still is) an important value for me and it appealed to me to think that a business career could revolve around the theme of quality.
But when the business world constantly hungers for a competitive edge, management principles are ever-evolving and replaced by new theories and best practices. And as a consumer, I am saddened that quality has been caught in the crossfire.
Some products don’t seem to last as long as they used to, despite the call to be more mindful of our use of landfills. Some stores are ghost towns, where it is impossible to find assistance when I need to ask questions or to get a product from a high shelf. And when I am able to find assistance, on some occasions I am given wrong directions or wrong answers.
I have also noticed some products I buy often getting cheapened by cutting corners on workmanship or incorporating cheaper materials. It is very disappointing. Continue reading
Filed under 50+, Inspiring
As a sequel to my post “Ten Years Gluten Free“, as much as it took solid organization skills and a spirit of adventure to continuously try new recipes, I think I adapted pretty well with my gluten intolerance. Through batch cooking and chasing after sales on roast chickens, I have been able to keep my freezer well-stocked with home-made meals that I can enjoy at home and at the office.
Also, over that decade, restaurants have come a long way too, several of which are getting better and better at tasty gluten-free offerings and in ensuring safety in the careful preparation of meals.
I am surprised that with the prevalence of the gluten-free diet, even among people who are not intolerant, fast food outlets have not been in a race to see who can offer gluten-free bread or buns to welcome a new segment of the audience.
For me, fast food restaurants have been regarded as an occasional treat for a fast meal on the run. In the cases where I had an insatiable burger fix but was short on time, I have been known to buy burger and fries at a fast food outlet, come home, throw out the bun, toast a couple of slices of gluten free bread, and meticulously reassemble the ingredients with the same attention to detail as an IKEA furniture assembly project. Continue reading
Even though our Ottawa winter was heralded with warmer than usual temperatures and no snow by the time Christmas rolled around (a fairly unusual occurrence), John and I packed our bags and headed out for a winter escape (planned several months ago) for a bucket list destination: New Orleans, Louisiana.
The beauty and the majesty of the mighty oaks in front of the Oak Alley Plantation
After a fairly easy-going travel day (thank you Mother Nature!) we arrived at the Louis Armstrong New Orleans International Airport, happy and reassured to find our luggage made it as well. The uneventful travel day was especially sweet since it was New Year’s Eve and because we had made it with plenty of time to spare to take in the festivities. I admit I was mentally prepared for the possibility of spending New Year’s Eve in an airport due to weather, mechanical or logistical issues like missed connections, but in the end everything worked out! YAY!
Our first destination was the Court of Two Sisters Restaurant in the French quarter for a special dinner to ring in the New Year. It did not take longer than for the appetizers to arrive to fully appreciate the great things I had heard about southern hospitality, given the kind, warm and attentive nature of the team that greeted us with open arms. What an amazing way to start a vacation! We then decided to take a gentle stroll to burn off some of the calories, and to take in the merriment and festive spirit that was in abundance throughout the French Quarter. We concluded the evening in Jackson Square, a great vantage point to take in the brilliant fireworks show and traditional dropping of the fleur-de-lis to ring in 2016.
Our chilly New Year’s Day began with Continue reading