Back in the 1980’s, when I used to work in retail, there was a customer who used to come in to the pharmacy regularly who was well known among team members. She was a little eccentric and she had what you might call a unique sense of fashion, but she was still very sweet and we were always happy to help her.
But we really got to know what she was made of when her world came crashing down at the news that her favourite shade of lipstick was discontinued.
As I understand it, she had her colours done back in the day and was told that this particular shade of orangey-red lipstick was the perfect shade for her. She obviously took this very much to heart as it seemed that every subsequent visit was punctuated by a question about her non-negotiable shade of lipstick.
I don’t think we ever knew her name, but through her relentless search, she became known to us as the “Orange Lipstick Lady.”
At first, she bought up all the remaining lipsticks in that shade. Then in the months that followed, she asked our head cosmetician to order some for her until the distributor couldn’t supply us with any more.
When she had tapped out our supply chain, she still came in at regular intervals to check EVERY lipstick on our shelves to make sure that there wasn’t one that was missed.
I’ll never forget that lady. And I often think I have turned into her when a company discontinues my favourite product… which seems to be happening regularly lately. Continue reading
I have always admired those runners who are able to look out the window at the most adverse weather conditions and still be able to pick out the perfect layers of clothing, lace up their shoes and go for a run with a smile on their face. They are my heroes!
I will admit that I tried it for a couple of winters, and when properly dressed for it, it wasn’t too bad. In fact, on a sunny, crisp winter day, a nice run can definitely raise the spirits after long stretches of grey winter skies.
But when Mother Nature delivers long stretches of snowy day after snowy day, and it has been weeks since I have even seen a sidewalk, it is all too easy for my discipline to be hiding on the couch under a pillow and blankie, thumb stuck on the remote, leaving a trail of sodium-reduced potato chip crumbs wherever it goes.
However, when March rolls around, it is no exaggeration to say that I can’t wait to get out of the house. The excitement and desire to return to the running trails builds with each passing day.
But when it comes to those first runs of the season, I have learned that managing one’s expectations is incredibly important.
After being away from it for several months, I tend to over-romanticize the running experience, accentuating the positive, musing about beautiful spring runs on flat, bare sidewalks, the fresh spring air, the sun shining, and the birds cheering me on. Continue reading
On a recent visit to the mall, I noticed a little girl was carefully perusing the contents of the row of gum ball and toy vending machines, with the same intensity I demonstrated when I was shopping for new appliances. She was contorting herself around the machines, checking out all of the contents and trying to predict which items were to come out next.
I understood that this was a major purchase and she was looking for the best value for her hard earned allowance money. That was me 40+ years ago!
After much scrutiny and analysis, she pointed to a machine, put in her coin, turned the crank, opened the plastic bubble and voilà! Pure joy and a huge smile! I could only assume that she got what she was looking for as she was visibly delighted with her prize.
I was reminded of my own childhood and my borderline addiction to those machines. I remember my sock drawer was proudly filled with little gum-ball-machine toys I had collected from trips to the grocery store or the department store.
I don’t think my experience was all that unusual though. With those machines at eye level for a kid, it was so easy to beg parents and relatives for coins, to get something I “positively need, and promise I won’t ask for anything again”… until the next visit.
But what is it about those machines that ignites our curiosity? If common sense prevails, one would think that being able to hold, feel and inspect a product up close to make an informed decision would the more balanced way to go. However the separation of human and product by a plastic window seems to appeal to our sense of adventure.
Or is it because we have become the product of our own life-long Pavlovian experiment since a very young age: put in a coin, get a treat? Continue reading