Tag Archives: products

When a Favourite Product is Discontinued

Back in the 1980’s, when I used to work in retail, there was a customer who used to come in to the pharmacy regularly who was well known among team members. She was a little eccentric and she had what you might call a unique sense of fashion, but she was still very sweet and we were always happy to help her.

But we really got to know what she was made of when her world came crashing down at the news that her favourite shade of lipstick was discontinued.

As I understand it, she had her colours done back in the day and was told that this particular shade of orangey-red lipstick was the perfect shade for her. She obviously took this very much to heart as it seemed that every subsequent visit was punctuated by a question about her non-negotiable shade of lipstick.

I don’t think we ever knew her name, but through her relentless search, she became known to us as the “Orange Lipstick Lady.”

At first, she bought up all the remaining lipsticks in that shade. Then in the months that followed, she asked our head cosmetician to order some for her until the distributor couldn’t supply us with any more.

When she had tapped out our supply chain, she still came in at regular intervals to check EVERY lipstick on our shelves to make sure that there wasn’t one that was missed.

I’ll never forget that lady. And I often think I have turned into her when a company discontinues my favourite product… which seems to be happening regularly lately. Continue reading

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“Then Fix it, Dear Henry, Dear Henry…”

recycleI think we can all agree that getting good value for money is something to which the majority of shoppers aspire. We all work so hard for our money (while our purchasing power seems to be dropping like a bag of wet cement), why wouldn’t we try to make our dollars go farther whether by waiting for sales, using coupons, hunting for deals or repairing goods to extend their life span.

I was reminded of the latter recently, in trying to breathe new life into an old flashlight. The flashlight and I have been through a lot together. It has always been there for me, dependable and reliable, having seen me through power failures, tripped breakers and burned light bulbs. It has also been my guiding light, helping me search for lost items in deep, dark, scary household crevices. Even though it stopped working, I was certain it still had a lot of life left in it.

The first order of business was to try replacing the massive 6 volt lantern battery. Easy enough, but even after stretches and warm-up exercises in preparation for hauling the beast of a battery home, unfortunately, the flashlight still didn’t work. The next step was to try to replace the teeny tiny little light bulb. What an ordeal!

Maybe it is because so many newer flashlights use LEDs as their light source, but this little light bulb of mine seems to be getting hard to find. After about 5 stores, I finally found some, so I bought enough to keep old faithful alive for another couple of decades.

But during my scavenger hunt, the prospect of having to throw out a perfectly good flashlight because of one broken part was heartbreaking, not to mention, illogical to me. Continue reading

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Ten Years Gluten-Free

SAMSUNG CAMERA PICTURES It is hard to believe that it was 10 years ago that the nutritionist said, “I think we found our culprit: it’s the wheat product family”. At first, the news brought instant relief in that we finally knew what the problem was. A moment later, the relief turned to panic in terms of “How the heck will I live without wheat products? Wheat is in everything! Where do I begin?”

Ten years does not seem that long ago, but in the wheat-free/gluten-free world it was a lifetime ago. The awareness and popularity of the products over the years have paved the way for greater competition and for companies to try to outdo each other and to have clients reaching for their pocketbooks.

However, back in 2005, some of the first gluten-free cookies I tried were… well… bad. Frankly, the packaging they came in might have been tastier. It wasn’t easy, but I survived on a lot of salad, grilled chicken and home-made shepherd’s pie in that first year. I am so thankful that times have changed.

What led me to the doctor and nutritionist’s office in the first place was a series of digestive issues that were seemingly getting more intense as time went on. In the months that preceded those visits, my stomach was often bloated, distended and often so noisy when it came to post-lunch digestion, to the point that I was embarrassed to attend afternoon meetings. I tried to drink as much water as I could to help drown the sound, but then I just had an orchestra of digestion noises AND gurgly, bubbly noises.

It was the month I turned 40 that things took a turn for the worst. At first, I thought it was just a little overindulgence Continue reading

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