March 12, 2023 · 8:52 am
Is it any wonder I sometimes find myself stuck between a rock and a hard place as an adult, when scenes like the following played out in childhood?
My mom would be in the process of trying to gently steer this only child onto the more courteous road of life where the world didn’t actually revolve around me. She would share words of wisdom and life lessons on the importance of patience, with beautiful sayings like “good things come to those who wait” and how taking turns just makes the world a better place.
Moments later, my Dad would stomp in, turn off the TV and announce that the grass needs mowing… now!
Maybe they should have checked first for the scheduling and timing of their life lessons, but despite the mixed messaging, in time I came to realize that they were both right.
In life, some things must be handled urgently while others can (…and should) be scheduled and addressed at a mutually convenient time. To recognize the difference is what I would consider to be the “wisdom” part of the equation.
But not everyone seems to have gotten the memo. Continue reading →
Filed under Humour, Inspiring, stories
Tagged as client, customer, demands, expectations, human, humanity, industry, labor, labour, patience, patient, people, perspective, service, speed, staff, tech, technology, time, urgency, urgent, wait, waiting, work force
December 30, 2018 · 9:16 am
When I attended university 35 years ago, majoring in business administration, the book “In Search of Excellence” written by Tom Peters and Robert H. Waterman, Jr. was often referenced as a case study in best practices.
As a student in the 1980s, the book resonated with me. I was particularly in awe of the innovative concept of seeking input from clients and front line employees for simple yet effective ideas for enhancing the quality of products and services. The concept’s success was further demonstrated in the documentary movie that was making the rounds at that time.
“In Search of Excellence” was probably the book that inspired me most to pursue a career in business. Even as a young man, I was moved when a business (a store, a restaurant or a service) valued quality and worked a little harder to achieve it. This was (and still is) an important value for me and it appealed to me to think that a business career could revolve around the theme of quality.
But when the business world constantly hungers for a competitive edge, management principles are ever-evolving and replaced by new theories and best practices. And as a consumer, I am saddened that quality has been caught in the crossfire.
Some products don’t seem to last as long as they used to, despite the call to be more mindful of our use of landfills. Some stores are ghost towns, where it is impossible to find assistance when I need to ask questions or to get a product from a high shelf. And when I am able to find assistance, on some occasions I am given wrong directions or wrong answers.
I have also noticed some products I buy often getting cheapened by cutting corners on workmanship or incorporating cheaper materials. It is very disappointing. Continue reading →
Filed under 50+, Inspiring
Tagged as business, businesses, client, client service, commercial, customer, excellence, expectations, feedback, loyalty, New Year's Resolutions, quality, resolution, resolutions, restaurants, retail, satisfaction, services, shopping, stores, sustainability, values
May 20, 2018 · 7:26 am
I’d like to think that I treat people with kindness, class, respect and dignity. The only thing is that being consistent in that regard can become difficult when that treatment is not reciprocated. Similarly, it is hard to be gracious when I am met with negativity and judgement.
As I found out, I seem to be quite sensitive to the energy around me. Negative energy can be pretty contagious.
That being the case, I often found myself stepping back from certain situations and wondering to myself, “Am I being too sensitive”?
Intuitively, to survive in our sometimes not-so-kind world, I managed to develop a thick skin and just enough armour to make my way through life without getting trampled or taken advantage of… most times. And those who did cross the line remained on my “naughty” list for years to follow. Some might call it a grudge, but I prefer to call it a defense mechanism to prevent it from happening again.
As I head into the second half of my life, I realize that being empathetic, kind-hearted and sensitive is my natural way of being, and that’s OK. My challenge is that I tend to be overly sensitive to others’ feelings, and that I worry about it… a lot. And then my resilience pays the price.
Most time, it is not a horrible problem in itself. What a wonderful world it would be if people actually did take a moment to care a little more about others rather than taking people down a peg, giving people a piece of their mind, and losing sight of the fact that we are all human beings. Continue reading →
Filed under 50+, Health and Wellness, mental health
Tagged as anxiety, boundaries, boundary setting, class, dignity, empathetic, empathy, energy, expectations, feelings, Highly sensitive, Highly sensitive person, HSP, joy, kindness, relaxation, respect, sensitive, sensitivity, stress
March 19, 2017 · 8:23 am
I have always admired those runners who are able to look out the window at the most adverse weather conditions and still be able to pick out the perfect layers of clothing, lace up their shoes and go for a run with a smile on their face. They are my heroes!
I will admit that I tried it for a couple of winters, and when properly dressed for it, it wasn’t too bad. In fact, on a sunny, crisp winter day, a nice run can definitely raise the spirits after long stretches of grey winter skies.
But when Mother Nature delivers long stretches of snowy day after snowy day, and it has been weeks since I have even seen a sidewalk, it is all too easy for my discipline to be hiding on the couch under a pillow and blankie, thumb stuck on the remote, leaving a trail of sodium-reduced potato chip crumbs wherever it goes.
However, when March rolls around, it is no exaggeration to say that I can’t wait to get out of the house. The excitement and desire to return to the running trails builds with each passing day.
But when it comes to those first runs of the season, I have learned that managing one’s expectations is incredibly important.
After being away from it for several months, I tend to over-romanticize the running experience, accentuating the positive, musing about beautiful spring runs on flat, bare sidewalks, the fresh spring air, the sun shining, and the birds cheering me on. Continue reading →
Filed under Humour, Inspiring, Running
Tagged as allergies, cardio, discipline, endurance, enjoyment, exercise, expectations, fitness, fun, funny, humor, humour, ice, progress, run, runner, running, snow, spring, spring running, strength, stretching, training, weather, winter, winter running, winter weather