December 30, 2018 · 9:16 am
When I attended university 35 years ago, majoring in business administration, the book “In Search of Excellence” written by Tom Peters and Robert H. Waterman, Jr. was often referenced as a case study in best practices.
As a student in the 1980s, the book resonated with me. I was particularly in awe of the innovative concept of seeking input from clients and front line employees for simple yet effective ideas for enhancing the quality of products and services. The concept’s success was further demonstrated in the documentary movie that was making the rounds at that time.
“In Search of Excellence” was probably the book that inspired me most to pursue a career in business. Even as a young man, I was moved when a business (a store, a restaurant or a service) valued quality and worked a little harder to achieve it. This was (and still is) an important value for me and it appealed to me to think that a business career could revolve around the theme of quality.
But when the business world constantly hungers for a competitive edge, management principles are ever-evolving and replaced by new theories and best practices. And as a consumer, I am saddened that quality has been caught in the crossfire.
Some products don’t seem to last as long as they used to, despite the call to be more mindful of our use of landfills. Some stores are ghost towns, where it is impossible to find assistance when I need to ask questions or to get a product from a high shelf. And when I am able to find assistance, on some occasions I am given wrong directions or wrong answers.
I have also noticed some products I buy often getting cheapened by cutting corners on workmanship or incorporating cheaper materials. It is very disappointing. Continue reading →
Filed under 50+, Inspiring
Tagged as business, businesses, client, client service, commercial, customer, excellence, expectations, feedback, loyalty, New Year's Resolutions, quality, resolution, resolutions, restaurants, retail, satisfaction, services, shopping, stores, sustainability, values
November 4, 2018 · 11:04 am
About 15 years ago, I was visiting the National Gallery of Canada, taking in the beauty of the permanent collection of artwork. As I was admiring the masterpieces, I was also examining the little cards next to them, taking note of the names of artists, the names of the artwork, the year the work was created and the backstory behind the masterpiece.
I noticed that some works did not have a single year next to them, but instead, a range of years like “1950-1952” was indicated, and I wondered to myself why would that be. For years after that, I kept wondering why it could take months or years to complete a work of art from beginning to end.
That was until I started blogging… then I completely got it!
In a perfect world, I could sit at my desk, write a blog post from beginning to end, proofread it and post it. In theory, it is a pretty simple process. But in reality, for me, that particular scenario might happen in 1 out of every 20 posts.
For the other 19, it is a process that takes time.
In the same way that visual artists need to sketch, that actors need to rehearse and that musicians need to jam, writers also require time to experiment with ideas to see what works. Continue reading →
Filed under Writing
Tagged as art, blogger, blogging, connection, content, creative process, creativity, distractions, excellence, gallery, ideas, inspiration, meaningful, patience, process, quality, spirit, story, style, time, timing, unfinished, words, writer, Writing
January 21, 2018 · 8:58 am
Regular readers of my blog might remember a couple of posts in which I talk about how other artists inspire me as a writer, even when their works of art come from other creative disciplines.
Musicians who can pick up an instrument, anytime, anywhere, and start playing beautiful music are mind-blowing to me. I am also in awe of singers who can not only carry a tune, but bring such depth and complexity to a song by smartly using their “instrument”. It is also a joy to behold when an actor can take a script and breathe such life into a role that I am able to completely suspend judgement and believe in a fictional character.
I especially envy visual artists who can take a pencil and a sheet of paper and produce picture-perfect images worthy of a gallery showing.
In high school, while certain teachers droned on in that Charlie Brown teacher’s voice, I remember looking over at my artist friends during class, pencils blazing over whatever piece of paper (or flat surface) was at their disposal. Blank pages were magically transformed into masterpieces with images of eyes, faces or pets from different angles, and all from the perspective of their mind’s eye.
There was seemingly no struggle to their process. They did not stare at a blank page, think hard about it, draw, erase, draw, erase and start over. It just seemed to flow out of them like they were on auto-pilot. They made it look effortless. Continue reading →
Filed under Inspiring, Writing
Tagged as admiration, admire, aptitude, art, artist, artistic, auto-pilot, Calling, capturing ideas, cartoon, cool, creative process, designer, designers, discipline, disciplines, draw, drawing, effortless, envy, excellence, flair, gallery, ideas, images, inspiration, jealousy, love, masterpiece, masterpieces, muse, pencils, pictures, portfolio, Project Runway, respect, sketching, skill, style, tribute, visual, writer, Writing