Tag Archives: discontinued

Screwed by a Cordless Drill

I’ll never forget how kind and generous my grandfather was after my parents split up. The way I saw it, he didn’t judge and he didn’t take sides. I just remember him offering repeatedly to me and my Mom, “Let me know if you need help setting up the new place and if you need me to bring my drill.”

When I moved out on my own, he made the same offer, including the part about the drill. In some way, even though he couldn’t do anything about big changes going on in one’s life, I think that the offer of bringing his drill was his way of showing support, a way of helping through life’s big transitions.

His drill was a classic, and probably considered vintage by today’s standards. If I remember correctly, it was hefty. It seemed like it needed a bodybuilder to pilot this heavy machine with the stiff cord, needing an extension for home improvements taking place atop a ladder. But it did the job.

When I was given my first Black and Decker drill as a gift, it was a bittersweet moment. I felt a sense of independence in being able to take care of my own minor repair work, but I felt bad at the possibility of chipping away at my grandfather’s sense of purpose. Just the same, it was a giant leap in my own journey of “adulting”, and in developing my capacity to perform minor home repairs, without having to call a professional.

I did get some pretty good mileage with that first cordless drill, and was even able to pay it forward in helping to some of my neighbours in my apartment building with the occasional light duty drilling job. I am certain that my grandfather would have been proud. Continue reading

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When a Favourite Product is Discontinued

Back in the 1980’s, when I used to work in retail, there was a customer who used to come in to the pharmacy regularly who was well known among team members. She was a little eccentric and she had what you might call a unique sense of fashion, but she was still very sweet and we were always happy to help her.

But we really got to know what she was made of when her world came crashing down at the news that her favourite shade of lipstick was discontinued.

As I understand it, she had her colours done back in the day and was told that this particular shade of orangey-red lipstick was the perfect shade for her. She obviously took this very much to heart as it seemed that every subsequent visit was punctuated by a question about her non-negotiable shade of lipstick.

I don’t think we ever knew her name, but through her relentless search, she became known to us as the “Orange Lipstick Lady.”

At first, she bought up all the remaining lipsticks in that shade. Then in the months that followed, she asked our head cosmetician to order some for her until the distributor couldn’t supply us with any more.

When she had tapped out our supply chain, she still came in at regular intervals to check EVERY lipstick on our shelves to make sure that there wasn’t one that was missed.

I’ll never forget that lady. And I often think I have turned into her when a company discontinues my favourite product… which seems to be happening regularly lately. Continue reading

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