February 12, 2023 · 8:22 am
One of the greatest ironies about getting older is that despite the whispers of life experience and wisdom through which we can better take life’s drama with a grain of salt, and to view it with the perspective and acceptance that prevent our heads from exploding on a daily basis, there is one troubling reality: new situations to replace them… which still hold the power to make our heads explode.
To me, a recent bugaboo has been company name changes.
A few weeks ago, my partner and I received an email from a company we deal with, announcing their name change. Frankly, it wasn’t a big change. They just dropped a few letters from the end of their name.
I felt empathy for the poor employees having to drop everything to update all of their forms, templates and signature blocks, at a time when their plates were probably already full. It brought back memories of a position I have been in more times than I wanted to recall.
I sometimes wonder if it’s just me who thinks that company names seem to be changing at a faster pace than before.
But the evidence speaks for itself when watching a vintage episode of “The Price is Right” on YouTube and noticing that many company names that were household names in the 1970s have completely disappeared.
I have to admit that remembering names is not my strongest attribute. Continue reading →
Filed under 50+, Humour, pop culture, stories
Tagged as aging, brand, branding, business, change, changing, client, company, consumer, corporate, customer, goods, history, memory, name, names, recall, reputation, service, services
October 21, 2018 · 1:00 pm
Back in the 1980’s, when I used to work in retail, there was a customer who used to come in to the pharmacy regularly who was well known among team members. She was a little eccentric and she had what you might call a unique sense of fashion, but she was still very sweet and we were always happy to help her.
But we really got to know what she was made of when her world came crashing down at the news that her favourite shade of lipstick was discontinued.
As I understand it, she had her colours done back in the day and was told that this particular shade of orangey-red lipstick was the perfect shade for her. She obviously took this very much to heart as it seemed that every subsequent visit was punctuated by a question about her non-negotiable shade of lipstick.
I don’t think we ever knew her name, but through her relentless search, she became known to us as the “Orange Lipstick Lady.”
At first, she bought up all the remaining lipsticks in that shade. Then in the months that followed, she asked our head cosmetician to order some for her until the distributor couldn’t supply us with any more.
When she had tapped out our supply chain, she still came in at regular intervals to check EVERY lipstick on our shelves to make sure that there wasn’t one that was missed.
I’ll never forget that lady. And I often think I have turned into her when a company discontinues my favourite product… which seems to be happening regularly lately. Continue reading →
Filed under 50+, Humour, Misc blogs
Tagged as autumn, change, change management, colours, company, cosmetics, discontinue, discontinued, fall, favorite, favourite, frustration, item, lipstick, make-up, orange, product, products, progress, retail, scarce, scarcity, seasons, shopping, solution, spring, summer, Transition, winter