Just as I started settling into retirement, enjoying more free time to relax and to enjoy life, I regret that some of that reclaimed time is getting gobbled up, cleaning up after glitchy systems.
It seems that at least every week or two, I am on the phone (or communicating via chat-boxes) with different companies about system issues.
For example, I had an order cancelled without notification to me (and I was still waiting for it, weeks later). I had an order shipped to a nearby store location, but no notification that it had arrived (and was soon to be shipped back). I had several orders marked “undeliverable” when a given company had delivered parcels to our house countless times before.
Of course, none of these situations were catastrophic by any stretch of the imagination. There are far more serious problems in the world, and I do try to maintain a level-headed perspective in light of these situations.
I completely understand that mishaps happen and I am always willing to offer the benefit of the doubt. But when there seems to be surprising regularity to these mishaps, not isolated to a single company, it does make one wonder what is going on in the world of system development.
Have systems been ramped up too quickly to handle the onslaught on online shopping during the pandemic?
Are systems properly designed for every eventuality? Continue reading