Tag Archives: change management

When a Favourite Product is Discontinued

Back in the 1980’s, when I used to work in retail, there was a customer who used to come in to the pharmacy regularly who was well known among team members. She was a little eccentric and she had what you might call a unique sense of fashion, but she was still very sweet and we were always happy to help her.

But we really got to know what she was made of when her world came crashing down at the news that her favourite shade of lipstick was discontinued.

As I understand it, she had her colours done back in the day and was told that this particular shade of orangey-red lipstick was the perfect shade for her. She obviously took this very much to heart as it seemed that every subsequent visit was punctuated by a question about her non-negotiable shade of lipstick.

I don’t think we ever knew her name, but through her relentless search, she became known to us as the “Orange Lipstick Lady.”

At first, she bought up all the remaining lipsticks in that shade. Then in the months that followed, she asked our head cosmetician to order some for her until the distributor couldn’t supply us with any more.

When she had tapped out our supply chain, she still came in at regular intervals to check EVERY lipstick on our shelves to make sure that there wasn’t one that was missed.

I’ll never forget that lady. And I often think I have turned into her when a company discontinues my favourite product… which seems to be happening regularly lately. Continue reading

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Filed under 50+, Humour, Misc blogs

Texting During the Movie: Thumbs Up or Thumbs Down?

iPhone Movies CatFriday morning, I awoke to the news that AMC’s CEO, Adam Aron, was opening the door to the idea of texting in some theatres. My initial reaction was “Are you kidding me?” with a not-so-nice word in the middle.

I immediately stopped myself and thought I was sounding a little like the Dowager Countess from Downton Abbey, horrified at the first telephone in the estate and asking “Is this an instrument of communication or torture?” Then the Bob Dylan song, “The Times They Are a Changing” came to mind.

However, just before posting this blog on Sunday, I noticed several sources indicating that AMC had already reversed their decision. Daniel White at Time.com reported AMC CEO Adam Aron as saying “We have heard loud and clear that this is a concept our audience does not want” … “With your advice in hand, there will be NO TEXTING ALLOWED in any of the auditoriums at AMC Theatres. Not today, not tomorrow and not in the foreseeable future.”

But I wonder if this is really the end of this story? How many times have you been distracted by the glow of a screen in the middle of a movie… or a concert… or a play? Personally, I think we are still at the opening credits of this dialogue. Stay tuned!

The theatre experience

For me, the theatre experience involves completely suspending judgement, suspending reality and completely immersing myself in the story that the producers, directors, actors and technical team are trying to tell me. To me, that is sacred for the full enjoyment of a movie, allowing my mind, soul and emotions to get completely wrapped up in the moment as if I was there experiencing it myself. If I can achieve that, then the experience was a success and money well spent.

I like the entertainment experience of completely escaping and disconnecting from my life for a couple of hours. The world will not come to an end if my online presence is not felt during that time.

Personally, I find it a buzzkill when there is a Continue reading

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Filed under 50+, Misc blogs, Theatre