Category Archives: Misc blogs

When a Favourite Product is Discontinued

Back in the 1980’s, when I used to work in retail, there was a customer who used to come in to the pharmacy regularly who was well known among team members. She was a little eccentric and she had what you might call a unique sense of fashion, but she was still very sweet and we were always happy to help her.

But we really got to know what she was made of when her world came crashing down at the news that her favourite shade of lipstick was discontinued.

As I understand it, she had her colours done back in the day and was told that this particular shade of orangey-red lipstick was the perfect shade for her. She obviously took this very much to heart as it seemed that every subsequent visit was punctuated by a question about her non-negotiable shade of lipstick.

I don’t think we ever knew her name, but through her relentless search, she became known to us as the “Orange Lipstick Lady.”

At first, she bought up all the remaining lipsticks in that shade. Then in the months that followed, she asked our head cosmetician to order some for her until the distributor couldn’t supply us with any more.

When she had tapped out our supply chain, she still came in at regular intervals to check EVERY lipstick on our shelves to make sure that there wasn’t one that was missed.

I’ll never forget that lady. And I often think I have turned into her when a company discontinues my favourite product… which seems to be happening regularly lately. Continue reading

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The Halloween Candy Calculations

With Halloween just around the corner, two questions that seems to be increasingly on our minds are “How many Halloween treats will we need?” and “Is it too early to buy?”

When I was growing up, I don’t recall there being much debate. The number seemed generally stable from year to year. When the neighbourhood’s teens felt they were getting too old to be trick or treating, younger kids were replacing them. And if I remember correctly, 60 to 70 kids seemed to be the norm for many years. When it came to Halloween, it was suburban stability.

Also, back then, Halloween candy didn’t grace our store shelves until after the “Back-to-school” season was over… when kids were back at school. I don’t recall any retail shenanigans of having Halloween candy on the shelves a couple of weeks into the summer break.

In the couple of weeks leading up to Halloween, Mom would buy 60-70 treats. On Halloween night, most (if not all) of the treats would be distributed. The end.

But that hasn’t been the case recently. Continue reading

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When Door-To-Door Sales Were Banned

On March 1st, a province-wide ban went into effect in Ontario, effectively putting a stop to high pressure sales of heating, air conditioning and water services at our front doors. What a relief!

While I feel bad for the folks who were trying to make an honest living in the business of door-to-door sales, the sad reality is that in recent years, a few rotten apples spoiled it for everyone. Some sales people were becoming pushy, confrontational and some were downright creepy.

I remember one young lady who looked like Jan Brady from the Brady Bunch, who was selling a locked-in price plan for natural gas. After I politely declined the offer and started gently shutting the door, she wrapped up the conversation saying “you’ll beeee soooorryyyyy” with the same tone and inflection as a dire warning from a horror movie. That was a little creepy!

I also remember an argumentative type that got my blood boiling when I innocently thought this might be a good time to ask questions and to get more information. As I started asking very genuine questions about the service he was offering, he kept asking me why I needed to know that, as his tone got increasingly defensive with every passing question. When he started raising his voice and I started feeling rattled, I decided it was time to end the conversation. He kept talking after I closed the door.

It was the pushy people who wanted to get into the house and check out my water heater that pushed me over the edge, when challenging my own authority to say “no, thank you”. Holy invasion of privacy, Batman! Continue reading

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When Things Are Oversealed for Your Protection

A couple of months ago, I was home from work with a bad case of bronchitis. Not only was my breathing affected, but the body aches and the rapid swings between feeling hot and cold had me running through wardrobe changes faster than Cher at her Farewell Tour.

At one point, I was feeling so crummy, I was taking the maximum daily dosage of pain reliever. In doing so, I quickly depleted my supply and needed to open a new bottle. Little did I know the ordeal that was lying ahead:

The box was “sealed for my protection”. I understood why. I believe many of us can remember the events of 1982 that led to the reason why medication packages are designed and secured in the way that they are.
Check out this link for a refresher: https://www.pbs.org/newshour/health/tylenol-murders-1982

But despite the multiple attempts, with the “brute force” I was putting into it – maybe it was my weakened state – I just couldn’t tear through the simple plastic seal on the cardboard box, no matter how hard I tried. The packaging was visibly mangled, but I just couldn’t break in. Continue reading

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When a Cell Phone Ruins the Movie

I was at the movie theatre one night, on the edge of my seat, holding my breath, when Dame Judi Dench was in the middle of a long pause, about to utter with masterful precision the words that will earn her next Academy Award nomination… when I was suddenly blinded by a bright blue screen, from the idiot in front of me, checking her phone.

Needless to say, I was devastated to have been dragged out of the precious moment where I completely escaped my own life, to live vicariously through the characters of this cinematic masterpiece. I felt robbed.

I leaned over and whispered sternly, “That’s very distracting!” The idiot turned back and gave me a glare like she was the offended one.

Are you kidding me?

After she turned around, I offered her my look of scorn and severe disdain with one eyebrow raised and one lowered, accompanied by a middle-finger salute, a gesture I reserve for the rare few who crack through my calm exterior and get my blood instantly boiling. With that done, I was able to let it go and reconnect with the movie.

I don’t know why but lately, it seems that every visit to a theatre has at least one person checking their phone during the movie which is completely unfair to the rest of the movie patrons.

A movie theatre is a place where people go to escape from day-to-day reality. It’s a place to forget one’s troubles, to get inspired and to be taken away to a different world. Continue reading

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When a Colleague Has Food Allergies

A couple of months ago, I overheard a young lady and her colleague on the elevator, in a conversation that went something like this:

“Are you going to the pizza lunch?”

“Yes, I guess we have to. It’s mandatory.”

“Except for those people who asked for gluten-free.” She started shaking her head and continued, “Come on, it’s a free lunch.”

Ever since that conversation I still find myself shaking my head in disbelief that anyone could say something so unenlightened. Whether a person has an allergy, an intolerance, a medical condition, a dietary restriction or a preference, people’s food choices need to be respected. Period!

I suspect that the young lady in question probably does not have a family member with a food allergy or intolerance, for her to say that a lunch being free is a good reason to eat something that could pose an allergy risk.

In my case, wheat can turn my world completely upside down for about 24 hours. Imagine if you will, your absolute worst stomach flu, resulting in frequent, persistent, urgent and (please excuse the vulgarity) “explosive” trips to the washroom. Then add the sensation of something sharp painfully working its way through the digestive system. Continue reading

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New Year’s Resolution 2018: Inner Peace (Again!)

When I look back on last year’s blog post “Resolution: Inner Peace”, I remember how tired I was with the status quo at that time. For someone who is usually seen as positive, upbeat and generally calm, cool and collected, something just wasn’t right. Even in life’s quietest moments, I found my core jumping into “fight or flight” mode and didn’t know why. Little stressors were sparking up stronger reactions within me and anxiety was starting to take over.

I also found myself having a hard time letting go of chapters that were seemingly concluded. This wasn’t me! As this prolonged over time, I found my energy was heading downhill.

Despite having a huge tool kit of stress management techniques that I had accumulated over the years, I just couldn’t keep these stressors in check and to get past them. Negative emotions were festering and growing. I couldn’t get the upper hand on the situation and I didn’t know why.

I felt like I was headed the wrong way down a one-way street and getting farther away from the more serene self that I aspire to be. My 2017 resolution for seeking out inner peace was probably the best declaration I ever made. I was prepared for change.

Three anxiety attacks into 2017, I had hit my limit. It was time to seek help. My referral to a psychotherapist was the catalyst that helped me begin to break the cycle of anxiety.

But it wasn’t easy. I would say this was one of the toughest projects I had ever undertaken, having to recall and relive many of the stressors throughout my lifetime to find out what they had in common. Continue reading

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