When I attended university 35 years ago, majoring in business administration, the book “In Search of Excellence” written by Tom Peters and Robert H. Waterman, Jr. was often referenced as a case study in best practices.
As a student in the 1980s, the book resonated with me. I was particularly in awe of the innovative concept of seeking input from clients and front line employees for simple yet effective ideas for enhancing the quality of products and services. The concept’s success was further demonstrated in the documentary movie that was making the rounds at that time.
“In Search of Excellence” was probably the book that inspired me most to pursue a career in business. Even as a young man, I was moved when a business (a store, a restaurant or a service) valued quality and worked a little harder to achieve it. This was (and still is) an important value for me and it appealed to me to think that a business career could revolve around the theme of quality.
But when the business world constantly hungers for a competitive edge, management principles are ever-evolving and replaced by new theories and best practices. And as a consumer, I am saddened that quality has been caught in the crossfire.
Some products don’t seem to last as long as they used to, despite the call to be more mindful of our use of landfills. Some stores are ghost towns, where it is impossible to find assistance when I need to ask questions or to get a product from a high shelf. And when I am able to find assistance, on some occasions I am given wrong directions or wrong answers.
I have also noticed some products I buy often getting cheapened by cutting corners on workmanship or incorporating cheaper materials. It is very disappointing. Continue reading
Filed under 50+, Inspiring
1. Travel offers a change of pace from the daily routine.
2. Travel can be a temporary escape.
3. Travel can be an opportunity to disconnect for a while.
4. Travel can be an opportunity to knock things off our bucket list.
5. Travel offers an opportunity to see random things we wouldn’t normally see at home.
6. Travel offers an opportunity to experience landmarks we have only read about or have only seen on television or in movies.
7. Travel offers an opportunity to admire natural and man-made wonders.
8. Travel offers an opportunity to admire the endless beauty of our planet.
9. Travel offers an opportunity to try different foods and beverages.
10. Travel can be an opportunity to experience music we wouldn’t normally hear at home.
11. Travel can be an opportunity to experience games and sports we wouldn’t normally see at home, or to experience a favourite sport in a different setting.
12. Travel offers an opportunity to enjoy life without having to cook, clean or run household errands for a few days.
13. Travel offers an opportunity to experience and appreciate different traditions and customs.
14. Travel offers an opportunity to meet new people and make new friends. Continue reading
1. For a cat, life is pretty simple.
2. She doesn’t linger about the past.
3. She doesn’t worry about the future.
4. She lives in the moment.
5. She is a constant reminder about keeping things in perspective.
6. She reminds me not to sweat the small stuff.
7. She doesn’t judge me… or at least, I don’t think she does.
8. Transporting those 33 lb bags of kitty litter keeps me fit.
9. The loud meowing greeting I get when I get home from work is always a treat! It could be that maybe she’s just hungry and wants her food now, but I hear “I missed you” in every meow.
10. When I come home from work and I need to make the immediate transition to cat dad, it helps me to leave the office at the office. Continue reading
“Could I help the next person in line?” the cashier yelled as she opened her checkout line.
I was the next person in line.
But before I had time to take my three small items off the conveyor belt, the two people behind me had scurried over to the new checkout line like rats running with a slice of pizza in a New York subway.
I had no opportunity to take my rightful place in the line of the new checkout.
Still, I stood there horrified. Compounded by the aggressiveness and determination with which the two people behind me jumped over, I wasn’t sure if I was witnessing a scene at a grocery store or a National Geographic special featuring lions closing in on their prey.
Back when I was a kid, that offence would have been worthy of a time-out and one or two weeks’ allowance. As well, it would have been compounded with a guilt trip started by a long glare with disappointed eyes and a suspiciously calm, “Didn’t I raise you better than that?”
I’ll never forget those times… wonderful childhood memories!
But also, important life lessons.
Yet, on a daily basis, the underlying “Me first, and screw everybody else” self-entitled attitude bewilders me. I see it on the roads, I see it in malls, I see it on vacation… I see it pretty much everywhere. Continue reading
1. A good book can pick you up when you’re feeling down.
2. A good book can help you relax when you’re feeling wound up.
3. A good book can help you get to sleep, on a sleepless night.
4. A good book can be the perfect diversion when you experience racing thoughts.
5. A good book can help you feel centred and in the moment.
6. A good book can make you laugh, make you cry, everything in between, and all of the above.
7. A good book can be the perfect companion on a rainy or snowy day when you don’t want to go out.
8. A good book can draw out strong emotions.
9. A good book can teach you something you didn’t know.
10. A good book can keep you on the edge of your seat.
11. A good book can make you laugh.
12. A good book can be a guilty pleasure.
13. A good book can be hard to put down.
14. A good book can be so compelling, you can’t wait to pick it up again.
15. A good book can be so compelling, you’re sad when it ends. Continue reading
I was recently walking through the Musée national des beaux-arts du Québec, admiring the work of celebrated impressionist painter, Berthe Morisot. After a few minutes of roaming through the exhibition, I caught myself doing what I usually do at art museums.
Not only do I admire masterpieces from afar to get the big picture on what the artist was trying to convey, but I often zoom in very closely to observe the intricacy of the brush work that was needed to achieve that vision.
In doing so, I often come away feeling inspired, thinking to myself that maybe I should get back into painting to try my hand at that technique.
Similarly, when my camera shutter captures a really amazing picture, some of it is technical knowledge and some of it is luck. I often think that if I had the free time to play with all of the settings, to better master the principles of photography, maybe luck would be less of a factor.
The same thing happens when I’ve surprised myself with something I’ve produced in the kitchen. I say to myself that if I just spent a little more time practicing the technical skills, I could get even better at it.
There is no disputing that I have the soul of an artist and that inspiration comes pretty easily. The question is whether there are enough hours in the day to explore all of the art forms which interest me.
With maybe 50 to 60 years ahead of me, could I ever do it all? Continue reading
Regular readers will remember my frustration with myself over my last stay-at-home vacation which seemed jam-packed with projects around the house. As much as I tried to fill my heart with the gratitude of having a nice home and the opportunity to do home improvement projects, I was left very tired and still needed a vacation after my vacation.
The reality is that after a few unusually tough years when mind, body and spirit didn’t have the energy to spare to turn a screwdriver or to declutter a drawer, the to-do list got pretty long. Fortunately, the energy and desire are back and ready to tackle the list, but there are only so many hours in a day to get to everything.
Just the same, when I think ahead to next year’s stay-at-home vacation, I have already committed to myself that every waking moment should not be filled with house projects. I want my vacation to be just that… a vacation!
To get to that point, I have made a commitment to myself that between now and then, I needed to find the time to knock one or two projects off the list each week. They just need to get done in small consistent increments.
When the prize is genuine unstructured play time, not spent with a paint roller in one hand and a drill in the other, I think this should be an easy resolution to keep rather than the old habit of deferring the projects to my vacation time.
So far, the plan seems to be working.
Which leads to the next question… So what do I want to do during the next stay-at-home vacation? Continue reading